Chapter 14 - Relationships in the Workplace
Downward Communication I work as a lifeguard at an indoor pool, operating all year, and I am a head guard, meaning I am in charge of the shift, and I have to make sure that my coworkers are all doing their jobs safely and efficiently. I also have to make sure that all of our chores are completed by the end of the shift. A large part of my duties as head guard is instructing my subordinates on how they should conduct themselves. I will also regularly have to ask them to go monitor chemicals and do other chores like emptying the trash or sweeping the bleachers. "Having formal authority in an organization gives you freedom in the messages you use when interacting with subordinates, known as downward communication." (Reflect & Relate, p. 394) I pride myself in being very efficient and respectful when communicating downward to my coworkers. I have had a lot of p...